Returns & Delivery
Delivery Options
- Standard Delivery: 3-5 working days
- Express Delivery: 1-2 working days
Delivery Process
- Order Confirmation: You will receive an email confirmation once your order is placed.
- Processing: Orders are typically processed within 1-4 working days.
- Shipping: Once shipped, you will receive a notification with tracking information.
- Delivery: Your package will be delivered within the specified timeframe based on the delivery option chosen.
Damaged or Incorrect Items
We are sorry to hear your nappies or wipes have arrived damaged or incorrect. We always aim to resolve any issue as quickly as possible. Please send us an email at support@snugglesbaby.com.au, and our team will be happy to assist you.
Snuggle Return & Refund Policy
At Snuggle, your satisfaction is our priority. We want to ensure you and your little one are happy with every purchase. If you're not completely satisfied, we’re here to help!
Returns
Eligibility: We accept returns for unopened and unused products within 30 days of purchase.
Condition: Items must be in their original packaging, unused, and in resalable condition.
Proof of Purchase: Please provide your order confirmation or receipt for all returns.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status.
Approved refunds will be processed back to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged product, we’ll gladly offer a replacement at no extra cost. Please contact us with a photo of the item and your order details.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on opened packs of nappies or wipes unless they are defective.
How to Start a Return
Email us at support@snugglesbaby.com.au with your order number and reason for return.
We’ll guide you through the process and provide a return shipping label if applicable.
Shipping Costs
If the return is due to an error on our part (e.g., wrong or defective item), we’ll cover the shipping costs.
For other returns, customers are responsible for return shipping fees.
Contact Us
If you have any questions about your return or refund, reach out to our friendly customer service team at support@snugglesbaby.com.au .